Refunds

Premium is not on sale yet. This page describes the refund policy that will apply once it launches.

One click, within 14 days

If you bought Nipo Premium or Nipo Family on nipoplayer.com, you can ask for a full refund within 14 days of the purchase, with no justification needed. Just open your account, go to "Licence & purchases", and click "Refund". The money goes back to the payment method you used.

Once the refund is done, the licence is revoked immediately: activated screens return to Free at their next check.

Purchases made through an app store

If you bought through Google Play, the App Store or the Amazon Appstore, the refund follows that store's own policy, not ours: we have no technical way to refund a payment made through them.

• Google Play: request a refund from the Google Play app or Google Play support.
• App Store: request a refund at reportaproblem.apple.com.
• Amazon Appstore: request a refund from your Amazon account, Orders section.

Our team can still help you find your order in this case: write to us.

After the 14 days

Past this window, the statutory conformity guarantee still applies if the licence does not work as advertised (see the Terms of sale, section 8).

Contact

A question about a refund: legal@nipoplayer.com or the contact form ("Payment" subject).